Move ADSL Line

I requested that my ADSL line be transferred to the holding pool in December and this request has still not been completed. I have tried made contact with Telkom several times and sent the cancellation form several times to various e-mail addresses provided by Telkom and nothing seems to help.<br> <br> All Telkom has to do is put the line into the holding pool for a more competent ISP to transfer the line, but Telkom does not even seem competent enough to perform this task...