MOVE A LINE ,TO NO LINE AT ALL

Mid June, I requested my line to be moved to our new address which we moved to on 30/06/2015. It has been a nightmare since then with NO end in sight. Promised an installation date via sms, took time off work, waited all day and no one pitched. Phone 10210 a couple off times, escalated a dozen complaints on their website and even went to their offices in Tygervalley today, only to be told they are off line. 4 Weeks later and still NO Telkom. Funny that the house I moved into still had a working line???? Difficult to do a transfer I'm sure. At this stage I feel like cancelling Telkom altogether and go with another service provider. Being in the Customer Service industry myself, I would've been fired a long time ago with such pathetic service.