1 reviews | Active since May 2016

23 May 2016, 09:09

Most useless service provider in SA

<p>My account was in arrears of R31 as my debit order was stopped at R200. Telkom suspended my line. I paid R40 and was told my line would be active in 2 days (this was the Tuesday). By Friday, still no active line. I call and inquire and am told it will be active within 20mins. By Sunday, STILL NO LINE! I call, get line fixed, then on Monday, line gets suspended AGAIN! Call again, get cut off five times, give my cellphone no for them to call back in case cut off again...account is up to date, but iternet is suspended. can't tell me why...call gets cut. STILL NO PHONE CALL BACK! I work from home. I cannot afford to have no internet. Just on calls and mobile data for the past week I have spent almost R500...Will be looking at internet options that require no Telkom line. I NEVER want to deal with this useless service provider again!</p>

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Replies (1)
Telkom
Telkom's reply24 May 2016, 15:13
Official

Hi rianette-cluley

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team