DS
Duane S

1 reviews | Active since Nov 2016

19 May 2017, 18:20

Most Useless Service

<p>I logged a call, ********** 5, on 12/11/2016 which Telkom has closed without fixing or contacting me. Yet you (s0teal my money every month. Disgusting!!!!</p>

0
Replies (6)
Telkom
Telkom's reply20 May 2017, 14:38
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply24 May 2017, 15:26
Official

Hi Duane ,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,

DS
Duane S's update26 May 2017, 09:56
Reviewer Update

All the accounts are affected. Phones dont always have signal and data network not always available. ********** 112086. Telkom have been twice to test signal and report it as unacceptable. There is nothing to inspire me to renew my contracts from October 2017. Spend over R2000 pm with Telkom that cannot supply a service for 3 years now. Lots of promises and lies. You are *****ing your customers' money by not conforming.

Telkom
Telkom's reply02 Jun 2017, 10:09
Official

Good day Duane,

We sincerely apologize for the delay.

Please be advised that your query is still under investigation with our Network Team, we will contact you with feedback.

Regards,

Busi

Telkom Social Media Team

Best regards,

DS
Duane S's update02 Jun 2017, 16:27
Reviewer Update

Will this take another 6+ months?

DS
Duane S's update20 Jun 2017, 17:30
Reviewer Update

In 3+ years Telkom has NEVER had the ***** to contact me. What a useless company. HP you should highlight how useless they are.