MOST USELESS ISP I'VE EVER USED IN MY ENTIRE LIFE

I have sent numerous emails to TELKOM and their *** service delivery. And still they haven't gotten back to me in 7 days. Please note I will be cancelling my contract with TELKOM with immediate effect. -------

I want the amount for being offline to be deducted on my next invoice. So if I'm offline for 3 days then they need to deduct 3 days from my next bill

I also want the details of the person who gave authorization to breach the popia act and decided to call my previous employer of 4 years ago.

Any extra charge that was racked up on my account need to be removed immediately.

And lastly. Who is going to be responsible for the damages that I have suffered due to my line being suspended wrongfully by TELKOM?

On 7/08/24, 14:09 Wikus Pretorius <***> wrote: Good Day Telkom. All Rights Reserved & Without Any Prejudiced. Please refer to the attached invoice. I have been notified that my account as per the attached statement has been interrupted/suspended. This status is unclear and it needs to be clarified. Since telkom is responsible for the debit order on the 1st of each month as per our contract. According to Telkom Invoice that was sent to my email address, in June the Debit went off on the 29th of June 2024 which is not the 1st of the month as agreed. My bank statement does not indicated any debit order collection attempt from telkom on the 29th of June 2024. However, a debit order of R1538.88 was deducted on 25 July 2024. The invoice of telkom for August does not show any debit order attempt. You will appreciate that the challenges with the payments in question. Is not due to any errors on my side. Kindly provide me with the following:

1. Why was the debit order not deducted on the 1st Of July and the 1st of August 2024? 2. Why does the balance on the invoice of Telkom for August, does not include the debit order of R 1538.88 ? 3. Why was my account interrupted/Suspended, whilst payments was made and any debit order failure was on the side of telkom on the correct dates? 4. Kindly indicate when will TELKOM reinstitute the services, since I cannot cancel it due to the contract obligations? And Will I be re-imbursed for the damages that occurs. during the downtime of my account? 5. Will you please reverse any cost, charges or interests that was levied on my account? 6. Why have TELKOM not attempted to contact me in order to settle accounts? 7. What is the outstanding amount currentlty on my account? 8. Kindly confirm that the debit order will now be deducted on the 1st of each month as originally agreed as per my contract? An sms was sent to my previous employer with "notice of judgement" by TELKOM. How could TELKOM send such an sms when NO JUDGEMENT WAS ORDERED? Kindly explain in view of the the POPIA ACT the contacting of my previous employer by TELKOM regarding the above "so-called arrears" I am in posession of the smses that TELKOM have sent to my previous employer. Kindly Respond Within The Next 10 Days. Regards, wikus pretorius