SW
Sophia W

1 reviews | Active since Jun 2010

30 Sept 2015, 09:00

Most useless company in the WORLD

This is now the end of month TWO with no business line and intermittent internet. Call centre - so useless I don't even try anymore (average wait to get call answered is 20 mins, where they spew nonsense at you about their great services and tell you that if you were calling from your landline the call would be free - well if I had a landline I would call from it! Such bad form.)<br> I couldn't call for help when there were trespassers on my property at 3am yesterday because my phone did not work. So. Business and personal safety at risk because they can't attend to a fault logged (again) at the beginning of the month.<br> They \apologise"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;259765;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/09/30 8:28;15/09/30 7:03;Bad Service and a no care Attitude;8,01E+12;Nobusle, Thulil, Brenda, Mongezi, Nqobile, Willie, Nomstle;***;On 12th September I called Telkom Mobile and spoke with Mongezi and then Nqobile relating to a ***** account. Both appeared to be very helpful, but I realised that they both gave me incorrect information. On the same day I visited N1 City Telkom Mobile store in hope of receiving better service. I was assisted by Cameron and Willie who also appeared to be helpful, but with time I realised they don't really care. Case #:***4. They also made commitments saying that I would be contacted by Telkom Mobile on or before Wednesday the 16th September regarding my case. This did not happen;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;589182;872862;19;2;0;0;0;0;2;NULL;NULL;NULL;15/09/30 8:42;15/09/30 7:03;It's not worth the trouble;;Lynette de Kock ;;We bought our 1st property via plot & plan in Feb 2014 from TGP Construction. It was a BIG mistake but having very little to no experience we were misled to believe that the house would be completed in 6 months from the time of purchase. We renewed our lease for 6 months hoping to move into our house as agreed in 6 months but were only able to move in 1 year and 1 month later and no compensation was provided for the inconvenience and lease renewal fees. Construction only started in 6 months and the plan had to be changed several times due to the incompetencies of Chameleon Architects. Not only was the plan proposed totally dysfunctional in some sections but when we raised it, they made us pay for the variation orders to have the changes made! Secondly these architects used incorrect dimensions which meant that the approval of our house plan had to take longer and after building started it had to torn down to correct an error on the plan. In all instances when we raised our concerns we were not assisted as a customer should be but with rudeness and no care or concern. If you want a plot and plan DO NOT USE TGP. Nightmare and only Chris the site manager was helpful. Pathetic service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901003;892857;4;2;0;0;0;0;2;NULL;NULL;NULL;15/09/26 8:30;15/09/30 7:08;Store owner broke my phone camera ;6,61E+12;Usman;***;I have a Sony Xperia Z1 phone. My phone fell and the screen broke. Only the front screen was broken but the back (main) camera still functioned normally. I took it to this supplier for repair. A week later I returned to the store to collect my phone. Usman very quickly informed me that he also dropped my phone and the backscreen broke as well, but he replaced it for me. I was okay with that and paid him for repairing my phone. A few days later I wanted to take a photo on my phone - that's when I realised that the camera on the back screen did not work. I realised then that the camera on the backscreen must have gotten damaged when the storeowner dropped my phone. I took the phone back to him and informed him that my camera was working when I first brought the phone in to him. I told him that he should have replaced my camera as well when he replaced my back screen. He seemed hesitant to take responsibility but promised to call me with a quote for repairing the phone. That was last Saturday and I still have not had a response from him. His cell number is ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;702899;746152;28;2;0;0;0;0;2;NULL;NULL;NULL;15/09/30 8:52;15/09/30 7:11;BAD SERVICE;0;CAN'T EVEN REMEMBER;0;I have enrolled for a course at College SA at the BEGINNING of 2015. Before I laid down my deposit, everything was going smooth, I received my study material on time UNTIL I paid my deposit. I had to wait almost a month for my study material en exams were around the corner. NO ONE there was really helpful, as I had zero assistance in my studies. It's a struggle to get hold of anyone there. Now, almost 6 months later, they are threatening me with lawyers as my \account\"" is apparently at risk and this is AFTER I sent them my cancellation forms through to them"

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Replies (1)
Telkom
Telkom's reply30 Sept 2015, 10:01
Official
Hello Swelz,

Apologies for all inconveniences caused.

Rest assured that our Technical Team are addressing this matter and will provide feedback soon.

Kind Regards
Tebogo N
Telkom Social Media Team