1 reviews | Active since Feb 2012
Most useless company in SA
We moved house at tye end of October. Requested that my line be moved to the new residence. Got a call from the call center and they indicated 25 Nov. I accepted this. Then I receive an SMS on the 4th that it will be done on the 5th.<br> <br> Now unlike Telkoms aparent other clients, I work and need more than 12 hours notice to stay at home. Reschedule for 19th. Get an sms confirming appointment for 7th...I accept and get a call indicating it will happen in morning 07:30 - 12:30.<br> <br> 12:45 call the call center and they say 07:30 - 16:30. Claim the call center person who called ME **** to me. But I must believe this agent. <br> <br> Most unfriendly call center agent I ever spoke to. So now we have to waste our whole Saturday waiting to see if this pretend tech shows up (he has not yet called me and no one knows if he needs be home for this)...<br> <br> Telkom realy does seem to believe that they are doing clients a favour and not delivering a paid for service. <br> <br> If only they would let the bad staff go and keep the good, but no. They seem to have that backward too.
Thank you for contacting us.
Please note us we will escalate for line removal and for contact to be made to assist further with your query.
Apologies for the delay in resolving this one for you.
Your social media ***.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for contacting us.
Please note us we will escalate for line removal and for contact to be made to assist further with your query.
Apologies for the delay in resolving this one for you.
Your social media ***.
Regards,
Boitumelo
Telkom Social Media Team
