Most useless and rediculous network TELKOM

I've lost my device, then called telkom to report the case, and their insurance 'Finrite' had problems getting information from telkom regarding when the phone was reported lost, and that took more than 4 days to be resolved. When it finally got resolved, I had to do a swim swap and you use the new, apparently it takes 30 minutes for the Simcard to be active, but in my case, I had done the Sim swap on Friday the 29th June 2018. The 1st day past and I visited a telkom store in maponya mall were they told me they had escalated the issue and my Simcard would work the same day. It is now the 3rd day and I'm talked that my case has been escaleted for the 2nd time, and it will be resolved or get feedback with 72hrs, meaning I will spend the 2nd week without a phone. Telkom is a useless network that will help you with nothing once you have challenges with their products