Most unprofessional service

Telkom has been terrible. We app**** online to have our line moved 2 weeks ago, had no response despite their promise to be called within 48hours. We approached a customer care centre where we were told they are unable to assist us in any way. We needed to do his online. We then app**** another 2 times online for the move of our line, no response. We then sat on hold waiting for a consultant for over an hour in total across 3 attempts. No answer or assistance. I then spoke to a consultant today for the first time in 2 weeks of trying to contact Telkom to be told that the request had only been lodged on Monday, and when I attempted to escalate the issue, I was told I would be contacted by another department, and our request number would be sent via sms to me today. I am yet to receive an sms or phone call. Telkom’s service is so unprofessional and it truly seems that they don’t want the business.