Most unhelpful staff

Most unhelpful staff at Langeberg Mall, Mossebay. Kept getting constant messages "Refreshing Sim data" on phone and needed a new Sim card. Despite having a contract with Telkom they refused to help me because they needed a copy of my ID and proof of address in pdf format which I have to email to the address of the person that will assist me when I return. When I returned I was asked whether I took a photo of my ID and saved it as a pdf file, which is what I did. Again this was not acceptable to them and despite offering to email the correct files to them as soos as I get home, they still refused to assist. Stay away from Telkom, they do not know what customer service means.