Most unhelpful company

<p>I had already written a review with regarding my experience with Telkom (AI ********** ), and haven't received much feedback with only half my problem being sorted. Continuing on with my previous complaint, I was called by an agent bythe name of Given who told me my old contract was now finally cancelled. Once I asked her when I would be receiving my refund for the two months debited from my account (total R598), she said that if one still has a contract out and active, they must pay until it is cancelled. This led me to conclude she had not read through my cases ( ********** 5 and ********** 7) which is explain in detail the reason for the cancellation, the new contract (NOT AN UGRADE). I will not rewrite the very long and tiresome story (that can be found in my other review), but Given happened to be very unhelpful, not willing to listen and interrupted me many times when I tried to explain my story. I had to then stop her mid-sentence almost shouting to make her listen to my concerns as the customer.</p> <p> </p> <p>I explained that why would any logical person get offered to cancel a contract and be offered a new one, be promised all extra costs would be waivered but STILL have to pay for BOTH contracts? That makes no sense. In fact, its very obtuse to even think that makes sense. She kept asking why they had cancelled the old contract so early- even though I explained the story about three times over the 45min phone call. Atthe end of the phone call although she said she understood, she really didn't. It was not only one of the most aggressive phone calls I have had with a Telkom agent to date but one of the most futile ever. Not only did she not listen to my request about the impending refund (which seems like a request that has never been listened to) but didnt actually understand the nature of my concern either (or at least couldnt have been bothered either way).</p> <p> </p> <p>R598 is a lot of money to have taken from your account, and this is not money I want credited to my new contract. Let it be the decision of the customer if they want a refund or credit. This has been a case which has seen me speak to may call centre aganets, namely: Rolanda, noyolo, Zeta, Lesego, Given and Sakhile. There have been oneor two more but I didn't have the means to write their names because they called me while I was in traffic on my way home. I would really like for this to be sorted out as soon as possible. My last options are now to go to my attorney after complaining to the consumer ombudsman after letting a sufficient amount of time elapse between waiting for the other review to be handled (not sure if that really was) and updates on my refund.</p>