Most terrible and pathetic customer service and delivery

<p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">About 5 weeks ago I app**** via your website for a Samsung s8+, a week later an agent calls me to do an online application.<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;"><u></u> <u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">a week later another agent calls me to do another online application, and says the previous agent did not submit my application so we need to re do it. I went along and completed once more. choose an orchid grey device.<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;"><u></u> <u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">the launch was on the 5th of May 2017, it has now been 5 days and the device has not even dispatched to the couriers yet!<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;"><u></u> <u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">Monday (08-05-17) I called to find out what's the status of delivery, the agent was unable to assist.<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;"><u></u> <u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">Tuesday (09-05-17) I called to find out on the status of delivery again, the agent was unable to assist again. but the agent told me that I pre-ordered a "BLACK" device. which I never ever mentioned to any of the agents.<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;"><u></u> <u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">Wednesday (10-05-17) I called in to find out status of color change and delivery. the agent informs me that the color has not been changed and that the phone has still not been dispatched.<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"> </p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">Thursday (11-05-17) i called in to find out what is the progress and delivery status. And yet again. Agent says not sure when i will recieve. The colour is not changed. The device has not been dispatched as yet. And a manager then tells me. The agents should have told you that Telkom would only deliver from the 10-05-17. Well guess what telkom, its 2 days later and still terrible service. No product. Even though the manager choose to lie to me and make promises to me stating that her superiors will contact me by 12 : 00 today. And give me e mail addresses that doesnt seem to wor****! The manager even said that a different call center made the errors and they are not handling the matter. Its not her team that made the mistake. But if i recall correctly, my contract was taken with the entire of telkom not just 1 of its branches or a part of telkom!!! </span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"> </p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">No one bothered to send me an e mail or even an sms to update me. </span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"> </p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">I have made probably about 9 calls. With an average time of 20 to 25 minuites each. With absolutly no change or result.</span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"> </p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;"><u></u> <u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">all calls are recorded and if it needs to be reviewed in order to solve this situation, then please handle these issues.<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;"><u></u> <u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">the entire reason for a pre-order is so that customers can be the first to receive their device first before anyone else!!<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">but now if you walk into a store you are able to get the device much sooner than a pre-order, which is absolutely ridiculous!<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;"><u></u> <u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">I am left now without a device indefinitely due to Telkom's poor service.<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">when Telkom needed to debit my account for a device, they did so well in advance and efficiently.<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">now when it's time to deliver product and service. . . these are the issues and problems they bring up.<u></u><u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;"><u></u> <u></u></span></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: 13.696px;"><span style="font-size: 12pt;">a Hugh giant like Telkom should be able to deal and give their customers great service and efficiency, but it has proven to be quite the opposite.</span></p>