Most Shoddiest Service even after Escalation

I reported my landline and ADSL out of action on 28/02/2016.<br> I was given a reference number 218CNK280216.<br> I thereafter followed everyday by calling 10210 and thrice escalating the query. <br> I spoke to the call agent and the supervisor concerned and they escalate the matter to a total nil response.<br> Yesterday I was told even after 10 days of looging the fault, that no technician has been assigned.<br> <br> If this is not the height of a chronic bad attitude on the part of TELKOM, then what is.<br> I am still awaiting their promises over 10 days for feedback.<br> The call agent acknowledged that someone has not done their JOB.<br> Who do you call to account?<br> CAN SOMEONE OUT AT TELKOM RESPOND AND KICK BUTT IF NECESSARY.<br> THIS KIND OF SERVICE IS TOTALLY UNACCEPTABLE.<br> <br> SHABAAN KHAN