Hellopeter
Share Your Experience

1 reviews | Active since Oct 2016

07 Sept 2017, 14:30

Most Shocking Service Ever

TO TELKOM CEO SIPHO MASEKO

I HAVE HAD MORE THAN ENOUGH OF YOUR INEFFICIENT COMPANY REFER CASE ********** .... WE PAY YOUR SALARY FOR A SERVICE WHICH IS SHOCKING. YOUR STAFF DO NOT CARE I HAVE ASKED FOR YOUR CONTACT DETAILS ON NUMEROUS OCCASIONS TO NO AVAIL..... I SUGGEST YOU CONTACT ME DIRECT OR DO YOU NOT CARE ABOUT CUSTOMER SERVICE ????

SOLD PRODUCT OVER PHONE...OH TELKOM MUCH BETTER...WILL SAVE YOU MONEY....MORE LIKE COSTING ME MORE MONEY...PATHETIC SIGNAL AND RECEPTION...TECHNICIANS MAKE SCHEDULED APPOINTMENT OVER 3 WEEKS AGO....NOBODY PITCHES...NO APOLOGIES...NOTHING

I REFUSE TO BE TREATED LIKE THIS BY ANYONE...ESPECIALLY AS I AM PAYING FOR IT.....

LOOK AT TELKOM FACEBOOK PAGE...FULL OF COMPLAINTS AND ANGRY CUSTOMERS !!!!! NOW YOU AS CEO MUST TAKE ACTION !!!!

0
Replies (7)
Telkom
Telkom's reply12 Sept 2017, 08:53
Official

Hello vicki-mckeown

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

's update18 Sept 2017, 18:26
Reviewer Update
ARE YOU KIDDING ME..,I HAVE NOT HAD ANY CONTACT SINCE YOUR REPLY NOLEEN !!!!
's update18 Sept 2017, 18:26
Reviewer Update
ARE YOU KIDDING ME..,I HAVE NOT HAD ANY CONTACT SINCE YOUR REPLY NOLEEN !!!!
's update18 Sept 2017, 18:26
Reviewer Update
ARE YOU KIDDING ME..,I HAVE NOT HAD ANY CONTACT SINCE YOUR REPLY NOLEEN !!!!
's update22 Sept 2017, 20:33
Reviewer Update
ATTENTION NOLEEN WHEN ARE YOU GOING TO PROVIDE FEEDBACK ????? NO FEEDBACK BY EMAIL OR PHONECALL FROM YOU...I SPOKE TO ZANELE AT YOUR CALL CENTRE TODAY AND SHE SAID SHE HAS SENT AN EMAIL TO YOU INSTRUCTING YOU TO CONTACT ME WITH THE RESOLUTION...THIS SERVICE IS TERRIBLE !!! I HAVE HAD ENOUGH !!! THIS CONTRACT IS WORTHLESS...I AM SPENDING MORE THAN EVER ON DATA...I WANT IMMEDIATE UPGRADE GIVING ME MORE THAN 1 GB....AT LEAST 10 AS PER YOUR NEW SPECIAL AND THIS ROUTER UPGRADED...ALL AT NO EXTRA COST TO ME!!!! A YEAR OF HELL AND PATHETIC SERVICE...NOBODY CAN HEAR ME ON THE PHONE EITHER...ENOUGH IS ENOUGH !!!
's update24 Oct 2017, 16:04
Reviewer Update
Attention Simangaliso MasWhen are you going to respond to ky emails I sent to you ? I want a reply now.
's update24 Oct 2017, 16:05
Reviewer Update
Attention Simangaliso Maseko I request feedback on this matter immediately.