1 reviews | Active since Jul 2018
Most Shocking Service
The most shocking service i have ever experienced in my life, we requested more than 18 months ago that the ADSL service be cancelled as we had a fibre line installed. Telkom however have continued to bill us in excess of R433 pm for the ADSL line for the past 18 months over billing us with more than R7794 . Subsequently we have made numerous calls without any success and four visits to the Telkom store in Menlyn we were given Two Reference nr's on the 15th June 2 ********** 3464 and ********** 9. One for the over billing and the other for the closing of the account. On 20th June we received an sms stating our queries had been resolved, only to later find out they were to lazy to resolve the matter and just removed our complaint from the system. We have had to start the process all over again but now they have black listed me and i am unable to open any accounts on my name.
This service has been shocking to say the least and it has affected my credit ratings negatively.
Please assist me in this regard as we are having no success with our query.
Kind regards Bernadette de Beer
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to investigate and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to investigate and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,