Most rediculous customer service in the world

I have sent COUNTLESS emails to the Telkom wholesale department (something I shouldn't have to do) and spoken to 12 + call centre agents, including Lindo, the billing supervisor. Promises were made to contact me and resolve my suspended line (due to Telkom keeping me in a wholesale pool and not migrating my line for no apparent reason I might add as my account is completely paid up). Most hilarious part is that my line was released by my previous ISP on the 10th Nov 2015! My line has been working seamlessly in my new premises for 2 weeks, and now suddenly it has been suspended and according to Telkom, a new service needs to be provided which will take 7 days to become active! WHAT AN ABSOLUTE JOKE! I DEMAND a better resolution than this. How can I go from a working service for 2 weeks and then suddenly have to wait 7 days!?