MOST *********** PROVIDER ON EARTH!!

Telkom (specifically the fibre side of Telkom) are honestly the most *********** people on this planet! I got WiFi with them when I moved. Firstly, it took incredibly long and took many calls with them in order to get the WiFi working. In addition to that, instead of delivering the WiFi to the address that I was living at, they delivered this to the new address. That which I was not yet living at. This happened muiltiple times to the point where I actually had to drive to the depot and pick up the router myself! This is appalling!

Eventually a technician came and setup the WiFi and everything has been working great. I've had this WiFi now for just over a month. The first debit order when off and it was fine.

Now, the second debit order has gone off. I received only one router and only one router was setup. Accordingly, with my package, the monthly debit order is around R800,00 per month. However, this month, the debit order was R2500,00! I contacted them to find out what is happening and I was told that I have THREE packages! THREE WIFI PACKAGES! How is this even possible??

I was told that one is inactive and subsequently has been cancelled. So, they have now credited my account with R800,00. But, I still have two ACTIVE accounts with Telkom? How?? It is physically impossible for me to have two account which are showing active because I only have one account.

Additionally, when I first contacted Telkom to raise this dispute, I was told that I would be REFUNDED R1700,00 and that it would take 72 hours. I accepted this unfortunate fact.

I contacted them the next day to find out that this was not correct, I am going to be CREDITED R800,00 against my next installment. This is the last thing I want! What I do want is to be able to drive to work and get food.

I was told that this would be "escaleted", however I have called again today and was told the exact same information as the day before. This has been "escalated" but I received and SMS to state that this was resolved?? Please.

I am now on the phone with someone trying to get this sorted out but I've been on hold for 15 minutes because I cannot speak to a supervisor. I need to send an email to complain. Except, if I do complain by email, I will not get refunded my money TODAY.

The sheer amount of incompetence in this company is appalling. No one can seem to help me because no knows that is happening.

This amount of negligence could lead to a very serious lawsuit which I strongly suggest is avoided because it will not just be a case of recovery of what it owed, it will be an investigation into how it was every approved that I wanted 3 WiFi packages when I only wanted 1. Someone must have done something *****ulent within this process so that it would have come to this point.

To conclude, I want someone to get this resolved for me by the by close of business on Friday, 04 July 2025, otherwise I will consider litigation.