Most pathetic support ever

I took out a contract for a wireless modem that was supposed to offer the fastest internet available. The account is not active and I have no service.<br> <br> I received the modem early October and have attempted on numerous occasions to get some help. I have emailed and called the call centre at my own cost as I do not have a Telkom mobile phone so I have to pay a normal cell phone call rate just to get the service that I am paying for to work.<br> <br> This is pathetic and the replies from the emails are not helpful at all.