Most pathetic store / company EVER!!!

My fiance and I went to Telkom Direct today to go find out why they still sending him bills when his contract was terminated in March 2015.We ended up standing in a queue for + - 45 minutes because they only had two consultants and two other guys standing around doing nothing. I asked the one guy if there is anyone else who can assist us, he said no. When we finally reached the consultant then she barely even listened to what we had to say and told us that one of the guys standing around need to assist us, by that time he was already busy with another customer, meaning we had to wait again. I went to Yolanda and asked her if anyone can please assist us and tried to explain to her the situation about waiting so long then she told me with a bad attitude that \this is the only staff they have and I have to wait to be assisted by either phoning in or I need to go stand in the queue". Point is the two guys who were standing around couldn't make the effort to find out if they can assist anyone in the queue. When I tried getting assistance it gets told to me by Yolanda that I need to go stand in the queue"