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Chandre C

1 reviews | Active since Nov 2015

23 Feb 2017, 11:12

Most pathetic service provider in the WORLD!!!

<p>I have been on continous calls with Telkom Mobile since the 25th January due to a refund required. I had to wait 2 weeks for my refund. As soon as my refund was processed, my account was suspended. I have spoken to about 7 different agents, explainging the same story over and over. My account was NOT supposed to be suspended!!! </p> <p> </p> <p>I need my phone for work purposes and now you are messing with my salary that feeds my child and I every month.</p> <p> </p> <p>I asked to speak to a manager 3 weeks ago. I am still waiting for a manager to call me bac****! I have worked in about 2 call centres before and I am amazed that there is never a team leader available. </p> <p> </p> <p>I need my account to be activated today PLEASE!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply24 Feb 2017, 09:40
Official

Good Morning Chandre,

Your query has been sent to our Billing Team for further assistance, feedback will follow.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team