Most pathetic service provider

No internet connection since Monday, was advised by the Call Centre that my router has a problem so I purchased a new router only to be informed by another consultant that it’s not the router but a problem with the line authentication. Three faults have been logged and to date no one has contacted me and no technician has been in touch. I purchased an integrated sim hoping this will temporarily resolve my problem only to find out from the call center that the sim is not linked to my profile. It seems that nobody in telkom knows what the hell is going on, everyone I speak to gives me a different story. I donot understand what kind of customer service this I asked to speak to a senior at the call Centre and get told that they donot take calls so why do they have managers in the first place. This has been the worst experience ever I have a business to run how am I supposed to conduct business??? Three days and no response from anyone, I am seriously considering cancelling it is shocking the amount of *********** people you have working for telkom, really is a nightmare!!!