CE
Charmaine E

1 reviews | Active since May 2016

09 May 2016, 08:07

Most pathetic service in history

<p>I'm reminded so often of how poor the service in SA is, but I always try to remain optimistic and hopeful but this time I have no words to describe my disappointment with this company.</p> <p>&nbsp;</p> <p>I have been waiting for 8 weeks now, for the installation of a fibre internet line. After visiting Telkom, who told me this was my only option for the area I live in, I'm still waiting. Telkom has cancelled my landline without my concent, completely cancelled it, still invoiced me for an ADSL line that I didn't have because my line was cancelled, and then convinced me that fibre was my only option. Now, after NO communication from their side, I'm still waiting. I've made numerous phone calls, chatted to the agents online, and still nothing. I'm not sure how long they expext me to &nbsp;just be patient and wait.&nbsp;</p>

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Replies (1)
Telkom
Telkom's reply09 May 2016, 08:37
Official

Good day Charmaine2218 

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.