MOST PATHETIC SERVICE FROM TELKOM

Item: Telkom
Rating: 1

My bill for September was extremly high and when i called to enquire for the break down of the bill i was advised of an additional charge of airtime i did not request for. I requested Telkom to reverse those charges as i cannot be billed for something i did not request for and was advised it will take 72 hours for the funds to be reversed. I called telkom again after 72 hours for a follow up as my personal account was not yet credited and was advised the funds are credited back to my Telkom account meaning i wont be charged for OCT. I advised the consultant that i asked for the funds to be refunded back to my personal account and not telkom account and he told me that my query has been closed. I spoke to a manager who was extremly rude, the manager advised that my query was closed and that they will log another one for the funds to be refunded to my personal account HOWEVER HE CANNOT ADVISE ON THE TURNAROUND TIME if relogs the query , The manager did not sound bothered at all!!!!!! hence he had the guts to tell me he cant confirm the turnaround time on an escalated query. This morning i get an sms notification that i am billed again so which means since last month nothing has been done. I called the call centre again this morning before 08:00 with no JOY. I have never received such PATHETIC SERVICE!!!!!

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