Most pathetic service experienced with Telkom

<p>Hi My name is Mr K Naidoo</p> <p>Telkom Ref number :757CNK050517 </p> <p>As you will notice this complaint has been open for an entire month if not longer, our adsl has been intermittent for a very long time now until it got to a point a month ago were it went off completely including our telephone we contacted telkom who after a the Technician came out and managed to resolve the Telephone however the Internet was still an issue dropping internet, we then had a contacted telkom again and day or so later a second technician contacted us, he the advised us that the modem we had which was 2years old was the problem after testing the Internet went off completely, we then replaced the modem at his behest and guess what exactly same issue intermittent dropping of the internet which means we probably replaced it unnecessarily, we then on numerous occasions contacted telkom to then be told when the third technician came out that it's not the modem it the line that's a problem, mind you all the time we called telkom we were told the line was in order. The 3rd technician advised he was going to log it for the cable to be replaced, guess what cables now been replaced we have a brand new modem and we still have the problem, I then contacted telkom again to be told that all is OK on there side so what the hell, a technician calls me a day later and runs his tests and says that the lines in order however there is some metallic noise of which I've no idea about, however he says everything is working from his side and that he will log this issue with telkom as its a service provider issue and he himself and lots of other customers are having the same issue, I mean come on guys why Ist taking this long to resolve this matter,I called telkom again tonight as issue is still intermittent and nobody has contacted me, the call center guy says he will get a technician to contact me as its there responsibility, I then told him that the technician says it's not there problem as the lines in order etc,guys I'm at a point were I'm sick and tired with this pathetic service from such a huge established company,I've spent a lot on cellphone bills contacting you guys and time running back and forth from work when a technician needs to be here,guys we went to telkom because it's the most established company but I'm starting to doubt you guys.i have no faith in telkom anymore as everyone within you business is just passing the responsibility. If you choose to assist us I'm sure you will be able to find our details with telkom based on ref quoted., Thanks</p> <p> </p>