Most pathetic service ever... i want feedback
Telkom is disgusting. I was promised a call back by Marlon Naidoo(supervisor) on 21.05.2019 by 10 its now the 24.05.2019 and still no call. I spoke to the manager Kaylon Frederick who said she will get him to call me back, still no call back, I request her manager Famia Dayalram to call me which she said she will have to log a call for them to call me, no call back. I was then contacted by the escalations department, promising that they have referred the matter to the team leader of the sales agent Nobule Ngcobo to listen to the calls and call me within 48 hours which she did not do. I then called in today to speak to Fortunate Mbele the team leader I was referred to, which first did not want to take my call then when she did, she was very rude on the phone just saying MMM... she then informed me that she could not pick up the call and I must give them the number I called from to try and trace the call. but they did not contact me within those two days to tell me this they rather waited for me to waste my time again and call all morning, just to be told they going to call back again, the famous yet most useless words from Telkom"ill call you back". I have not even received a response from the complaints department which is now my third time I am writing on halo peter because of this delay from the 09.05.2019 promising me something just to tell me I cannot get it. it was clear by speaking to manager Kaylon Frederick that they are not going to assist me, as she made it clear more than once.
I am now fed up with this pathetic company and I am taking this to the ombudsman and taking this matter legally. I cannot keep waisting my time and energy on people that do not want to help and promise so much but never deliver. I refer Telkom always to my friends and family, but after this type of service I do not want anything to do with Telkom anymore. there staff and service is pathetic, the worst I have ever seen. I despise Telkom. I am going to make sure this is known and the people who provide the service to Telkom is made know on how useless their service is to their clients, that's been with them for nearly 5years.