Most PATHETIC service ever encountered !!!!!!

We moved to Centurion in December, cancelled our previous service on line, app**** for a new telephone and ADSL service. Got an order number and confirmation SMS after 2 weeks, on 8 January 2015, a technician visited our house. Had a quick look at the point supp**** in the house, opened the cover, then went upstairs - was more interested in the contents of the house than installing telephone line - then said he needs to find the manhole, and will be back just now - never returned - for 3 WEEKS - We tried calling 10210 - from our CELLPHONES - holding on for hours became DAYS. Submitting a complaint on their website didn't get much attention either. Eventually a gentlemen pitched on Friday, and came back on Saturday, and within an hour the line was installed and Internet working - But at a trickle speed 380Kbps - we ordered 10MBPS - and that is probably what we would be billed for - but cant make any outgoing calls - Today (Monday) we took on the 10210 line again - and guess what - they voice tells us that our account has not been paid, and our service has been suspended - and if we pay our account - the service would be activated again in 48 hours - ??? where are we going SA