Most pathetic service ever

<p>Around the 28 April 2017 i received a call from Raheesa @ T-Connect advising she is calling on behalf of Telkom to offer me a upgrade/migration from my current 50gig LTE Broadband contract to a 4meg Uncapped ADSL contract at no extra charge, no cancellation fee, pro rata debits or any other charges, infact i will now pay R599.00 as opposed to the R699.00 i am currently paying and the only thing is that my 24 months will start from now. Needless to say i accepted it on the basis that i will be able to call in and de activate the 50gig LTE Broadband contract once they did the installation and activate the 4meg Uncapped ADSL contract as explained by the consultant.</p> <p>On the 11th May i receive 3 sms's from SafetyBox, RescueBox & TechTrace notifying me about my subscription that has been processed. Having no idea what this is I called the number on the SMS only to be notifued that this is a additional bundle package that will be an additional cost to my bill which i clearly was not told about. I obviously requested that they cancel this immediately. On the 24 May 2017 i receive an SMS from Telkom stating that my order is receiving attention. On the 28th May i receive another SMS to say that my installation is scheduled for Saturday, 3rd June 2017 between 08:00 - 16:00. Cancelling all plans and errands i had for that day only for no one to pitch without any notification or contact made to advise they are not able to do the installation. On the 11th June i receive another SMS to say that my installation is now again scheduled for Saturday, 17th June 2017 between 08:00 - 16:00. On the 17th June a technician actually calls me and arranges to come do the installation which he then does. The same day i get an SMS to say my 4meg Uncapped ADSL service has been activated, note that i did not call to activate this. On Monday the 19th June i try calling Telkom numerous times all day on 10213 & 10210 to de activate the 50gig LTE Broadband contract only to get an engaged tone or the line ringing continuously. I eventually decide to send an email via the website for a call back. A consultant eventually calls me the follwing day and guess what? I get told that i cannot upgrade from a LTE Broadband contract to a ADSL Uncapped contract. I then state my case and i am told they will investigate and call me back. No one calls back and i end up calling them again only to be told that i need to take it up with T- Connect as they mis sold this package to me. (Bare in mind they act on behalf of Telkom). I call T-Connect and get told i have to take it up with Telkom. May i add T-Connect have listened to the call and admitted to have given me the incorrect information and said they will send through the cancellation to Telkom. To date i have been sent from pillar to post trying to get closure and confirmation that it has been cancelled and no debits will be going off from my account. I also have written confirmation received via email from T-Connect stating it has been sent for cancellation but this still has not been action no one is taking accountability for this misleading sale. Today i receive an SMS from T-Connect: "Welcome, your order TC- ********** 1-1 has been installed and you are now connected the smart way." How ridiculous can you be? So I called T-Connect today and spoke to a Zaida who could not tell me whats happening on my query and only that she can see a request for the cancellation was sent but cant tell me why it was not cancelled. This is the most pathetic service i have ever received in my entire life and can be assured that i will be exposing Telkom and T-Connect on all social media platforms. </p>