MOST PATHETIC SERVICE EVER!!!

MOST PATHETIC SERVICE EVER!!!

OUR COMPANY HAD 6 MOBILE CONTRACTS THAT WE CANCELLED IN JANUARY 2017, WE WERE SUPPOSED TO PAY THE FINAL SETTLEMENT AMOUNT END OF FEB.

TELKOM HAS BEEN DEBITING OUR COMPANY ACCOUNT TO DATE!!!! *****ING OUR MONEY!!

IN ADDITION TO THIS THEY CANCELLED 2 LINES AND CONVERTED THE OTHER 4 INTO NEW NUMBERS. HOW ON EARTH CAN THEY DO THAT WHEN INSTRUCTIONS WERE CLEAR THAT WE WERE CANCELLING AND PORTING TO ANOTHER NETWORK DUE TO THEIR BAD SERVICE LEVELS????

BESIDES THE CONTRACT AMOUNT THERE IS AN EXTRA AMOUNT BEING DEBITED WHICH THEY CLAIM IS LINKED TO THE MOBILE CONTRACTS. WE WERE NOT EVEN AWARE OF.

CALL CENTRE STAFF IS USELESS.... The responses we constantly get: "The matter has been escalated" "We cannot give you a direct number" "The matter has been escalated" "Someone will call you back as so and so is assigned to this case" "The matter has been escalated" "Your case number no longer exists" "The matter has been escalated"

The sales manager at the TELKOM DIRECT STORE IN CLAREMONT offered to personally assist to get this matter resolved. They also escalated the matter to cancellations: and said: "We can only assist with sales".

WE CANCELLED OUR LINES IN JANUARY, STOP DEBITING OUR ACCOUNT, REFUND US AND ATTEND TO Case number: ********** 3 - ********** 659