MOST PATHETIC SERVICE

I went into the Telkom store more than a month ago to apply for a ADSL line. After receiving no feedback from Telkom for 3 weeks, decided to call the call center to find out when the installation will be done. To my surprise they cancelled my order because they tried to contact me on a cell number that does not exist? I changed my cell phone number in store and received an sms stating the contact number has been updated. I then thought okay I will give Telkom one more chance. I then app**** again telephonically. I still haven't received any feedback so called in yesterday requesting feedback. Again they advised the order has been cancelled? The consultant then transferred me to a consultant that did not even answer the phone in a professional manner. I asked if she is able to assist me, she then just said no and cut the call in my ear? I called back in again today requesting feedback. Just to my surprise apparently the order does not even reflect on their side yet? so must I wait another month for you guys to provide me with feedback?

This is by far the worst experience I have ever had with a service provider.

If my application was approved in store, why should I have to wait this long for it to be approved again?? Why did I have to complete a application AGAIN if you tried to contact me on the wrong number. When I asked the consultant today what my number on the system is, AGAIN they gave me the wrong number. Yet I received another sms stating it has been updated. Telkom is your staff really that ***********? Do you even train them? Do you guys not need the business?

Lets see how long I have to wait for feedback now.