Most pathetic service !!!

My husband app**** for a Telkom ADSL package UNCAPPED! He was told it takes 7 - 21 days for the application. First our address is captured incorrectly which means he has 2 profiles. I call in to ensure all is in order, speak to Rehana and she confirms that we now have to WAIT AN ADDITIONAL 30 DAYS. I request to speak to a Supervisor that is of NO HELP! Explains the same ******* to me and all he can say is sorry. Why is it our problem that TELKOM needs to investigate ADSL PORTS. People on my community forum has complained about TELKOM and no one is HAPPY? Your service is pathetic. You have created unnecessary stress and frustration and I DEMAND SOMETHING BE DONE ABOUT THIS. How do you offer services when you cannot keep up with the DEMAND? Spending fortunes on your ADVERTS WHICH IS ALL LIES AND MORE LIES! Not ever have we experienced such terrible service! WE WANT ANSWERS AND A RESOLUTION ASAP TELKOM!