Most pathetic service

<p>I logged a fault for my home landline not working (Dead) online on the 22 January 2017. A few days later I call Telkom on 10210 to find out what is happening only to be told that I should of called and logged the fault then it would get resolved faster and the fault is still at the testing site. After more than a week of my fault not being resolved it just mysteriously gets closed, yet my problem still exists as when I first logged the fault. I then call Telkom on 10210 again on the 01 Feb 2017 to be told I will have to log a new fault as they cannot re-open the initial fault log.</p> <p>On almost a daily basis I call Telkom to enquire on the progress only to be told that a technician has been assigned to my fault but has been pulled out from attending to it.</p> <p>I understand that I will not be billed for the interruption in service but it is frustrating not to have the service.</p>