most pathetic customer service ever.

Worst customer service ever. At this point I don't have the energy to verify how many cases (either via email or telephonically) I have logged with them. But it certainly is more than 50 and probably more than 100.

In short. They invoice for an uncapped fibre connection, but on the user end only deliver a 100Gb capped package. So once the 100Gb is depleted, you can only top up by paying additionally. Now Vumatel can't change it without interference from Telkom and Telkom keeps telling that in their (billing) system it appears to be uncapped. Been trying since May 2019 to change it and had numerous promises until I finally had a print out from within they database stating that the TIN number has to be cancelled and a new account opened. The trick is that both accounts would not be linked. So whatever I have paid extra for 13 months I would loose. And the bonus for Telkom is that you unwillingly would sign up for another 12 month contract.

It is pathetic that out of all the helpdesk assistants, supervisors and managers that I have spoken to not a single person was able to assist. I actually suspect that they are just not monitored on the customer satisfaction performance.

The worst is when you put issue on an email telling them their is a mistake in the billing system and they reply something like "In our billing system all appears to be in order. Thank you for your business with Telkom". In my opinion that certainly must have taken 10 seconds of the Telkom employees time right before he or she opened facebook and started doing nothing for the rest of his or her day whilst being paid.

Glad to be able to sue them pretty soon! Thanks Telkom for giving me all the info in writing and even providing some print outs of all your mistakes.