Most Pathetic and Devious Customer Service I have Come Across! Telkom *******!!!

<p>On 3 April 2017 I phoned Telkom to complain about the R798 data bill that I received since I had signed for a R10 usage limit on a R149 contract. (I would know that the R10 limit was reached when my internet would no longer connect). I was told that the service consultant was supposed to tell me that the new limit would only activate the following month and that the default of R500 was still active on the first month. I asked for a refund since it was not my fault that the consultant forgot to inform me of that and a call was logged (Ref. ********** 3). A month later I still had not recieved any feedback and now, at the beginning of May I did not receive my allotted data on the device. Since my father uses the device and is very far from me I asked him to take the device to the nearest Telkom branch (PMB) and ask them to assist. My father, who is almost 70 years old, went to Telkom on 1 May and spoke to Simo who said that Telkom did not link the data yet for May for that device and that he should call 081180 for assistance. I called the call centre on 3 May and spoke to Happiness Nqambi. She said that the data was already allocated on 1 May and we should be able to use it. I also enquired about my refund and she said that the investigation was closed out; it said that I will NOT be refunded even though they admitted the service consultant's mistake in not telling me about the activation only taking place the following month. (the least Telkom could have done is at least informed me of what the outcome was, instead of being so devious and quietly deciding not to refund me). I escalated my disgust to her manager, Lusana Manase, who said she cannot do anything and that she will contact the branch to sort it out. To date I am still waiting for feedback. </p> <p>Since the device was still not working, I asked my father to go back to the Telkom store. He went of 4 May and this time was attended to by Sinen Cele. She told him that he used all his data up already. (You can imagine the frustration at this stage!!!) Eventually upon further investigation they found an error on the system showing 2 separate allocations of data to the device, neither of which activated. She then logged a call (Ref. ********** ) and when I spoke to her telephonically on the day, she promised to call me back the next day with feedback. To date I am still waiting for her call. So now I am sitting with no refund and no data, and no clue when Telkom intends to sort anything out!!! Is this how Telkom treats is loyal customers? (I have 4 mobile contracts and a landline with Telkom for several years). I want this contract cancelled with immediate effect and I will go to another service provider who knows what the meaning of service is!!! And I discourage anyone who is thinking of moving to Telkom mobile, to rather look elsewhere, because you will have absolutely no peace of mind. (This is not the first time I have put them on hellopeter for pathetic service!)</p>