LB
Lita B

1 reviews | Active since Dec 2014

16 Apr 2015, 15:53

Most *********** Call Centre in South Africa

I have been on the line for the past 1h30min to try and sort out why both our company's unlimited simcards are unable to phone out - even to the 10217 number. Technical support puts me through to Mobile, Mobile says it's a mix account and transfers me - BACK to Technical, Technical transfers me BACK to Technical, Technical transfers me to Prepaid. Then I get cut off. Phone again, Fault logging puts me through to accounts, accounts puts me through to Mobile - get cut off.<br> This is a business line and completely unacceptable!

0
Replies (1)
Telkom
Telkom's reply16 Apr 2015, 19:35
Official
Hello NBCPT,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104347.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team