AP
Azar P

1 reviews | Active since Jul 2010

17 Feb 2016, 11:39

Most In-Effcient & Stupid Company EVER

Placed a data contract at Newcastle Telkom store (and to be ported to my number) early January 2016. After a few days - nothing - no port & no data. Went back to store and cancelled (as I placed another contract with another service provider that is efficient). We were told that the cancellation has been placed, but will take 3 weeks - & confirmed there will be NO charges as SIM was never used. Then 3 weeks of RUNAROUND to confirm the order was cancelled - eventually Telkom say order was cancelled 9 Feb 2016.<br> <br> Unsurprisingly-my bank account is debited for R104.68 today. Cal the 10210 - they refer me to MOBILE - MOBILE refers me to LANDLINES - back again - (the *^+&^% run around starts again) - eventually MOBILE say they will load a NOTE on the system, but cannot do anything as CANCELLATIONS are responsible. (P.S Customers cannot contact CANCELLATIONS).<br> <br> How the *&^*% does this company operate !!!! Absolutely FED-UP. Dreading the thought of how to stop this debit order & get my refund !!! The CIRCUS continues.

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Replies (1)
Telkom
Telkom's reply17 Feb 2016, 11:49
Official
Hello AF1Park,

We sorry for the inconvenience caused.
We will follow up with our mobile team and have a consultant contact you.

Regards
Telkom Social Media Team.