Most Horribly

Telkom Mobile and the services we get from you as a service provider and your contact centre and social media teams is pure ***, Just weeks ago i realised that my Mo'Nice deals have changed and went up so i reached out Via Twitter and got response after a month as usual, which States how the Promo Runs!!! which is the response i got the 1st time when the Promo was introduced so i kept recharging and buying Data to qualify for even better discount and it was happening i was getting less, so just end of Jan 2019 i realized that i had lost all discount then contacted @Telkom Twitter Page and Contact Center and The response are roborting that "Discount are computer generated" So i explained that im recharging even more than i was before, so common sense is to have an even lesser discount as i have been spending more on airtime and data. And today Celiwe called me and Kept on referring to the deal in an appropriate name which i overlooked but i could tell that she had no idea what she was talking about and kept on telling me and asking me how long i had the number for and how often do i recharge and yet she is infront of a computer whch has all those details, so she never listened to understand but was answering from the top of her head, she constantly spoke over me till i raised my voice as she would ask and when i answer she would interrupt and Make irrelevant examples to my query, I have contacted Telkom for a very long time and all the stuff they have are inexperienced when it comes to Customer Service and they cant say they dont know how to go about solving your problem instead they make up Rubbissssshhhhh just to answer and if you not satisfied you are Rude. I said even if they Mo'Nice Deal is computer Generated there still has to be someone who is able to answer the technical questions that your front desk is unable to answer. So can i be contacted by a Senior Person with regards to this.... and Make Sure you Listen to recording of the called i had with Celiwe and she must contact me and apologize for hanging up the call and being Rude on the call throughout. She must know that she represents a company there not herself so if as a customer im not happy about the services im getting from the company she works for she should address matters professionally not on emotions. i will take the matter with Ombudsman Services. im Gaatvol Nxah.......................................... i once worked as a customer service consultant so i know my rights as a customer we make it possible for Telkom to py their employees salaries but the service we getting from these ungrateful Human beings is awful and disheartening