MOST HORRIBLE SERVICE FROM THE APP TO THE AGENTS. CONVERT OR REFUND ME NOW

i have contracts with Telkom one of them is the modem data. my data depleted and as usual i logon to the app and top up and add it to my monthly bill. when i top up i always select LIT bundle option of R450 , this time the option was not available and i selected the streaming option thinking it has replaced the LIT Bundle. to my surprise my wifi could not connect to the modem after topping up, it was taking me to page that says i need to buy bundles. at 21:02 i called the 081180 number i was transferred to Sibusiso who told me that the LIT option is removed because the re is a problem with the Telkom app. and told me that i should not have not selected the streaming option which is not going to allow me to browse, use Facebook or WhatsApp. i asked Sibusiso to convert the bundles to LIT and he told he cant and said i should have called them when i noticed that the LIT option was not available. as a customer i expected to have all the options i normally use to be available.. i asked Sibusio i could speak to Supervisor or Manager he then hang up on me.( how rude and unprofessional) i called again and i was transferred to Thabiso, explained the whole situation and asked to speak to the manager or supervisor and he told me that i will get a call back. i insisted to hold for a supervisor and he told me they have knocked off and had me holding for 34 minutes to tell me that the manager will call me in the morning.

such as big company with a big call center you want to tell me that there is no supervisor or manager on standby for escalations? im really disappointed because i wanted to go on the internet urgently. the streaming bundles are not going to assist me as they are not meeting my needs. please convert them into LIT or refund me my money now. for a big company like Telkom to not update their APP knowing that customers prefer to do things digitally as its convenient to do so , i ended up with an incorrect or a useless product due to that. i want this issue fixed now. your service is horrible to say the least. YOUR APP IS NOT WORKING PROPERLY , YOUR AGENTS ARE RUDE AND UNPROFFESIONAL , YOUR SYSTEMS ARE NOT WORKING. YOUR ESCALLATION IS A JOKE. CONVERT MY BUNDLES OR REFUND ME NOW AS I NEED TO SUBMIT MY WORK TONIGHT