Most Horrible service

<p>I app**** for a product online with Telkom(15GB) data, This was a special that was running february month. The package was delivered to me within a week which is great.On the 04th of March i received a statement with a billing of R98.00+ additional R200.00. The product that I app**** for is R149.00 and i asked the consultant that contacted me to confim if there is anay fee that I need to pay except the R149.00 and she assured me that I will not be charged for anything else, not a delivery fee nor conncetion fee. I then called Telkom on the 04th after receiving my statement to query this. Spoke to Ayanda and promised he will escalate this matter. I called for more than 10 times trying to get this resolved still nothing. Today again I spoke to Cosmos Tshabalala who sounds clueless because he doesnt know anything about Telkom Products. On the 11th I spoke to another agent who made me hold for more than an hour and eventually dropped the call. This is disgusting and unprofessional. This gave me an insught why people dint want to business with telkom, The service is horrible and agents are dont even know their product. Telkom you really need to get your service write. I am considering moving to MTN or Cell C where I will not treated not like a number. I will not pay this untill ypu resolve this mess.</p> <p>Disguted Customer</p> <p>Donation Thebe</p>