Most Horrible Experience

I am so disappointed with Telkom Mobile that i want to cancel all of my contract with them. on the 17th of April my lines were suspended for an unknown reason as i have spoken to 8 consultants and they all have different reasons.

On the 18th i spoke to Lerato who promised my lines will be open before the end of the day, who rudely did so and when i asked her to put her manager on the line she couldn't instead she came back and forced me to take what she is telling me or go jump in a lake before hanging up, i called again and spoke to Thomrang Mbange who also promised the same thing as Lerato that I have to be patient my lines will be reopened before cob. At 19h00 with my lines still suspended I called again that's when i spoke to Ntabiseng who now told me I have to pay R19,56 and only then my lines will be opened, I called again this morning the 19th of April and the consultant i spoke to she told me i don't have any outstanding amounts however i have to wait for the collections turn around time they will reopen my lines, that was at 9h45 . I called again at 12h00 now I'm being told i have to pay R1200+ or else they will not unsuspend my line. As a customer i am confused as to what really is the problem, clearly Telkom consultants does not know how to use their system or they are not trained properly because this is too much, let me not even start with the incompetency these supervisors in the call center- they are not will to assist and they very much useless.

i need this resolved and I'm not going to pay any cent as this is something i think should have been brought to my attention and i would have resolved it, even when it was not i still went and paid the R4,54 that i was innitially told was the reason my line was suspended