Most ********** service

Service and resolution of problems have been absolutely ********** . I spend a minimum of 20 minutes per phone call waiting for the call to be attended. I have proof of this . First issue it’s been over 7 days My LTE router hasn’t been working I was then ****med into purchasing a R249 bundle which the agent said would make it work which it still is not 7 days after the purchase I then spent a minimum of 30 minutes per phone call trying to resolve it each day after the bundle was purchased . The internet speed was running at 0.02mb/s which for an LTE is atrocious and unheard of I hve better odds with dial up . After logging 3 queries there has still been no joy ! This is not the worst part I have an Adsl line set up in my other family home this internet has been down since November last year after a series of disputes logged and phone calls into the service provider there was no resolution until March 2018. There was absolutely zero usage on the network they will pick up due to it being down completely I had logged multiple calls . I demand a refund for the duration it has been out the fact I would pay R699 for an ADSL line every month they happily billed me and every month I’ve had to pay this amongst the other R2299 for all the other personal effects I have with telkom and yet I still get this service is absolutely ridiculous . I should be following legal recourse