TB
Tahlia B

1 reviews | Active since Dec 2016

09 May 2017, 12:06

Most helpful Telkom person in the world!!

<p>After a year of trying to find someone from Telkom mobile to help us un-suspend our mobile numbers and enable us to upgrade we found that person at Menlyn Park, Telkom (lower level near Wimpy).</p> <p> </p> <p>Telkom mistakably suspended our phones from being upgraded and no one at the call centre was able to help us - no one. We received many empty promises, which made us lose our faith in the Telkom brand. We were very close to cancel all contracts with them...until we met Haddy Mushiri.</p> <p> </p> <p>Hopelessly we stumbled into Telkom Menlyn, greeted by a friendly face. We had no hope of this friendly person solving our problem, but we decided to stay and see (as we were also tired of walking around the mall). After a few questions, phoning and typing on the computer this wonderful man fixed and obvious error on Telkom’s side within minutes. </p> <p> </p> <p>I wonder if perhaps Haddy should not go and work in IT at some global company because he is of that quality!</p> <p> </p> <p>We were able to upgrade and remained with Telkom because of Haddy! Haddy is the man to see when no one else at Telkom can help you. Haddy has perseverance, patience, knowledge, sympathy and politeness beyond any other Telkom employee.</p> <p> </p> <p>This man deserves a higher position and a fat bonus! Telkom management, I hope you are reading this!!!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply09 May 2017, 15:01
Official

Good day Tahlia,

Thank you for taking the time to feedback on the positive experience you had with Haddy Mushiri.

Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Regards,

Busi

Telkom Social Media Team