Most excruciating customer experience

Telkom does not seem to care about customer service and appears not to maintain upto date customer records.

I canceled my account with Telkom a couple of years ago at the Telkom shop in Rosebank, at which point the account was was uptodate.

In the past two months I have been haunted by their so called debt collectors claiming an outstanding amount which appears to have been charged for several months after the cancellation of the account. Regardless of what I say to them they constinue to refuse to review their records, and keep on calling me. I have since relocated from SA for several years now and the guys just won’t listen!

Surely someone at Telkom should be responsible. I have to say I am yet to have a worse experience with any entity as I have had to deal with Telkom in closing the account. They are very happy to take your money, in spite of many years as good customer and give you a hellish experience when your choose to move.

What a shame Telkom. I am not one to write these kinds of reviews, but I have to say I am extremely infuriated by these people.

Sipho and your team - you can do better than this!