MOST DISGUSTING SERVICE IV EVER RECEIVED

I went to Telkom east gate to apply for an upgrade on the 04.03.2016, firstly I got there at 6pm and was only assisted at 9pm by a lady named Buli, firstly she was not even paying attention and decided for me which device she wants to put on my upgrade application. She was hardly listening to anything I was saying, promised she would call me on Monday after she has processed the application because my account was suspended due to TELKOMS POOR SERVICE. I then waited until Wednesday because I was told that they would receive stock on the Wednesday, mind you Buli never called me back, until I went in store to ask her why she hasn't responded, she said my account was still closed when my account was long opened. I asked why they do not answer the telephone in store and I was told they are not allowed to, beats me why they would have a telephone line there if they cannot answer it. I asked Buli to check where they have stock so that I can go to that branch, she told me she had no access to do that only her manager can do it and she was not in. She said she would get back to me on Friday which she never did until I emailed her, still no stock. I called customer care still no joy.