Most disgusting service EVER!!!!!!!!!!!!!!!!!!!!!!! AND PROBLEM STILL KEEP COMING WITH TELKOM

<p>**********Disgusting service**********</p> <p>My phone discoloured and screen went black. I took my cell phone in on the 08/11/2016 to the Telkom store at the Mall of the South. A month later no one knows where my phone is, I have been back and forth to the store and no one can tell me where my phone is, I got told I will get feedback today to which I followed up on feedback only to be told to go back to the store. I keep getting told go back to the store and no one at the store can even tell me where my phone is. Telkom has also made a HUGE MESS UP with the billings, they charged me R2600 for a R350 top up cell phone. Again when you call you get told sorry your query is at the back office they will be in contact with you. This is 3 months down the line and still Telkom has not given us feedback on what is going on. Telkom cannot take liability for my “missing cell phone” I recorded the conversation from the store and they confirmed mam we do not know where your phone is we will have to investigate??????????? It is a brand new phone so perhaps someone has ****** it and no one wants to own up. I just get told go back to the store. I ask to speak to management everytime and no one wants me to speak to management so I don’t even think management knows what is going on. We used to be on Vodacom. We regret moving over to Telkom because we have nothing but problems and what is worse no one but no one can tell us what is going on. Not with the billing not with the whereabouts to my phone.</p>