sR
sanschell R

1 reviews | Active since Jun 2016

09 Jun 2016, 19:35

MOST DISGUSTING SERVICE. A HEADACHE IN MY LIFE

<p>Telkom has been billing me more than r1200 each month from January 2016, each month it is a different amount going right up to r1955 which is utter bull****. Each month I phone more than 3 times to sort this mess up but nothing gets done. My bill was supposed to be r498 per month but theyve taken it upon themseves to bill me unruly amounts for additional data. I've emailed people numerous times I've sent cancellation letters but the service is so discussing that no one gets back to you no one calls you. I am getting a bad name because of these dumb idiots. I have had enough of them i have so much stress I am getting calls at work amd at night to pay other accounts I cannot live a normal life because this is affecting my personal life. Everyone in telkom is totally useless from the stores to the call centres. I DO NOT KNOW WHAT TO DO ANYMORE AS I DESPERATELY NEED HELP AS BOTH THE STORE IN GATEWAY AS WELL AS THE CALL CENTRE AGENTS ARE USELESS. PLEASE ADVISE AS TO WHAT I CAN DO. Telkom owes me alot of money as well and is not crediting all that is due to me. COULD PLEASE SOME ADVISE AS TO WHAT SHOULD BE THE STEP FORWARD. </p>

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Replies (2)
Telkom
Telkom's reply10 Jun 2016, 04:14
Official

Good day Sanschell21

Thank you for making contact with us. Please e-mail us at *** with your affected telephone number and contact details for our team to assist.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

sR
sanschell R's update18 Jun 2016, 06:20
Reviewer Update

I am still so upset with telkom. I emailed my details still no one have contacted me, my cancellation letters is not showing up on their system and they took away my free telkom to telkom mobile calls. I am absolutely ****ed of with these dumb asses. I've logged more cases and still no one called me. Can someone do something please.