Most Disgusting Experience From Telkom & Call Center Agents!!!!

I called Telkom in January to notify them that my salary date is changing from the last day of the month, to the 15th of the following month as of February 2021. Therefore, I would not get paid on the 28th February 2021 for my February 2021 salary, but instead on the 15th March 2021. My debit order was initially on 5th, where I would pay for the previous month's invoice. I requested that Telkom please change my debit order date from the 5th March 2011 to the 20th March 2021, as I would only get paid on the 15th March 2021 and only be able to pay for my account after that. I has confirmed that everything was in order regarding the dates and the consultant ensured me that everything was before we ended our call.

Now, after I had already paid on the 5th February 2021 Telkom debitted my account on the 20th of FEBRUARY, for the amount that was supposed to only be paid in March 2021. Ofcourse I reversed the debit order as I did not budget to pay my bill twice in one month and haven't even received my salary for the month as yet. I received a sms today, 2 days later, saying that my account is overdue and that the attorneys will contact me for collections as well as I will be listed at the credit bureau and my services will be suspended. Obviously upset, I called in Telkom to rectify the mistake that has happened.

I spoke to FOUR different consultants and had the most disgusting experience in my life. The first agent kept me on while she "checked my account" and then cut the call. The second lady had a baby crying on the phone the entire time, I could barely even a thing she said. She insisted that I have to pay twice in February and then cut the call on me as well. The third agent honestly did know what she was telling me, giving me different stories about how I have to pay in February but then that everything is okay and sorted with my account, there are no problems even though I received an sms from Telkom clearly stating that there was. She cut the call on me as well. The fourth agent then told me that I have to pay in February and not in March, even though I had been paying all along in the next month instead of the current month because apparently my account would be in arrears. When I asked her why didn't the first agent notify me about this when I called to change my debit date she told me that no one must tell me anything and that I am SUPPOSED TO KNOW THAT I HAVE AN ACCOUNT THAT HAS TO BE PAID. When I explained to her that Telkom is not the only account I have and that I pay all of my accounts and have changed all of my debit order dates with all of my accounts she told me that she does not care about my other accounts she is only talking about my Telkom account and whether I like it or not I will have to pay in February. How can you force someone to pay when they haven't even received their salary as yet? She was the most rudest person I have ever spoken to, to indukt Mr the way she did. Telkom clearly has 0 customer service and just hires any one to speak to their customers however they feel like. I have been with Telkom since 2017 and I cannot believe that this is how they treat their loyal customers. When I requested the call recordings of my first call were the debit order date was confirmed, she refused to give it to me and said once her team leader listens then she can decide to send it to me or not.

I'm not sure how Telkom will keep their customers when they are treated like absolute ****. But keep up the good work.