Most disgusting and appalling service from two Telkom branches

What an appalling and disgusting service I received from two of the Telkom branches. 1st it was at Festival Mall. I went to get a phone contract, after waiting for an hour in a queue outside having been asked what I came to do. When I got to the teller/consultant I was told the phone I am looking for was out of stock. Even though I gave all the details to the person who was asking in the queue. I asked the teller which branch had the phone. She then directed me to Mall of Africa, I went there right away. This time around it took about 15mins for my number to be called. I completed and signed all the necessary docs which this whole process took more than 30mins. Once all was done and the consultant was ready to give me the phone I was told the two phones in the storeroom were reserved for customers who meant to pick them up a week ago but still didn't. Now I am at the store but I am still not a priority and was referred by an employee from a different branch after checking on the availability of the stock from branches nearby. Omphile who is the consultant who was assisting me then called other branches to request them to courier to their branch. All of this took place last week Wednesday on the 5th Jan. Omphile told me the phone will be available either Friday or Saturday. Today is Monday at 22h30 I still do not have a phone. What is disgusting is the fact that Omphile has not bothered to call me and provide an update and the reasons for the delay. I took it upon myself to try and call on Saturday but none of the contact numbers on the internet are working. This is the most disgusting and appalling service I've received at Telkom. Now I want to understand having signed the documents if anything was processed so that I can cancel and go somewhere else