Most arrogant and horrible network service providers (Telkom)

I have had the most horrible service ever, Telkom is the worst service provider of all times. I have 3 contracts with them and have been using them as a service provider since 2014 and they still treat customers like ****. I took a data contract with them over a year ago and even upgraded the deal earlier this year where non of their consultants cared to check my coverage, based on the address used.

The poor signal was not an issue since I was spending most of my time at work and didn't depend a lot on the router. This year I had to work from home due to the pandemic, it has been a nightmare. I went to a telkom store and asked for assistance with this and the consultant advised me that there was nothing they could do. She then told me that I wasn't supposed to have been given a contract in the first place. I explained to her that I do not intend to cancel the contract but rather need them to try and assist with coverage. She said the only thing she can do is log a cancellation request as that is the only way they can send out a technician to check my home signal. Indeed she logged a cancellation request and they phoned me days later to let me know that a technician would be coming through. The technician came and ran some tests, it would seem that he somehow manipulated the frequencies on the nearest tower, at that moment we got great signal strength. He then send through his test findings and advised that they should provide feedback within 7 working days (this was 23 Oct) 17 Nov Telkom send me an sms to advise that my case is closed - not resolved 'closed'. On the 18th of November I phoned to find out what the feedback is, Nontsikelelo Shabalala advised that there is nothing that Telkom can do to assist me, it would cost Telkom a lot of money to resolved network issues for a customer who just uses uses wifi therefore the query was escalated to the cancellation department. I am really hurt and disappointed in their service and the fact that they imp**** that I am not worth the effort. I struggle daily to even take call on my cellphone and yet they claim to have roaming partners for cellphone deals... Since I am a useless customer and have been treated as such, it was their negligence in the first place that got me here. Their consultants should have known better and not just care about making a sale...I want them to cancel all my contracts and know that I will not pay a cent for those cancellations.