MOST APPALLIING AND PATHETIC SERVICE EVER

On the 2 June 2020, I showed interest for fibre in our area on an Ad on Facebook and 2 mins later an agent from DSL Telecom, a business partner to Telkom, contacted me and offered me a lockdown package special.

To date, I have been in email correspondence to DSL Telecom and then told by them to deal with Telkom directly, which I have then done. First, I was told by Telkom that they were working through a massive backlog, then a weeks later, they were waiting on their stock of routers. Then scheduled an installation date for the 27 July, nobody came out. I then called and spent over R150 airtime in trying to get hold of an agent. When I finally got through, I managed to give my ID number and my airtime ran out, no callback. I then loaded more airtime, got through and was told that they are not allowed to call clients back (a telephone company) like really??!! I was then told they were then repairing cables in the area and then receive an email for scheduled installation for 4th August. Once again, no technician arrived!

This morning I received this SMS: (Dear Miss Peters, in regards to your request for Telkom DSL service, please note due to infrastructure constraints Telkom is unable to provide you with the requested service. Please visit your Telkom Direct Store for alternative service. Regards Telkom)

I am so disgusted and appalled by this kind of service, which has inconvenienced me for the past 2 months, when I could have made an application elsewhere in that time!