More than two weeks since fault report, nothing

My telkom land/adsl line was damaged by lightning on 19 March. I report the fault online (392CRK200315) on 20 March and received an auto SMS that they will endeavour to resolve within 2 days. Nothing happened until 31 March when I received a SMS to state the problem was resolved. It wasn't. I reported the fault again on 1 April (608CRK010415). Another SMS from them saying that they will endeavour to resolve within 7 days. The 7 days have passed and they have still done nothing. I pay my Telkom contract fee regularly and on time, but get no service in return.